Your IE(Internet Explorer) support very less feature only. Please use upgrade browser
or Use browser like
SERVICES AGREEMENT FOR MERCHANTS
Gi Technology Pvt. Ltd/ Hermes I Ticket Pvt. Ltd ("GITECH", "we" or "our"), a company incorporated in India under the Companies Act 1956, having its registered office at C9 TVK Industrial Estate Guindy , Chennai – 32 herein referred as GITECH
The GITECH website i.e. http://www.icashcard.in/ or other appropriately named domain(s), the Merchant Application (web api, mobile sdk or mobile app) or platforms leveraging the merchant platform, the Merchant Platform, icashcard app, and all related services, related sites, applications and tools (collectively referred to hereinafter as the Merchant Platform), are being provided to you by Whereas the Merchant Platform gives Merchants the ability to receive electronic payments from their customers, who are also GITECH users by facilitating fund transfer through ICASHCARD WALLET
And Whereas based on your representation to GITECH, that you are an individual/entity/firm/company providing products and/or services to individuals either through online portal(s) or physically retailing goods and services ("Merchant" or "You"), GITECH has agreed to extend its Merchant Platform, subject to accepting and executing this agreement.
By accessing or using the Merchant Platform after accepting the terms and conditions electronically or digitally or upon execution of a physical copy of these terms and conditions, you signify that you have read, understood and agree to be bound by this Merchant Platform Agreement and other terms and conditions incorporated herein by reference and you understand that you are formally entering into an agreement with GITECH (collectively this "Agreement"). This Agreement explains the terms and conditions by which you may use the Merchant Platform. This Agreement shall be deemed to have become effective on the day you have accepted the terms and conditions on the Merchant Platform electronically or on the day on which you have executed a physical copy of this Agreement (the Effective Date). This Agreement is a legally binding contract entered into by you and your continued use of the Merchant Platform shall deem to mean that you have read, understood and agree to comply with the terms and conditions provided herein. This agreement is applicable only for Merchants desiring to use the Merchant Platform for Merchant / business services.
Registration and limited access to the Merchant platform neither confirms your eligibility to access the services provided by the Merchant Platform and its various functions nor deems our acceptance to include you as a Merchant in the Merchant Platform. You shall be included as a Merchant on Sign up to the Merchant platform pending approval. Only after clearance of 'Know Your Customer' requirements and compliance with the 'Fair Use Policy', which are incorporated into this Agreement by reference, you shall be eligible to receive settlements of funds into your account. You understand that your limited access to the Merchant platform and most of its features is subject to your Know Your Customer (KYC) requirements getting cleared. We reserve our right to terminate your access and this Agreement with immediate effect without notice if it is found that you are not in compliance with the KYC requirements or the Fair Use Policy.
"Activation Date" has the definition ascribed to such term in Section 8 of this Agreement.
"Agreement" means this Merchant Platform Agreement, including all exhibits, Annexures and other agreements and documents incorporated herein.
"Bank Account" means the bank account that you specify in the Merchant Platform to receive your Payout Amounts.
"Chargeback" means a challenge to a payment that a buyer files directly with his or her bank.
"GITECH User" means an individual/entity who has linked his/her/their bank account with us and who, being your client/customer, wishes to make payment for the goods/services procured from you through the GITECH Platform, this includes anyone who connects to the GITECH Platform either directly or indirectly through their Banks, Financial Institutions and businesses either directly or indirectly.
"Online account" is the web view for Merchants where you can access your Transaction history and related analysis
"Intellectual Property" has the definition ascribed to such term in Section 6.02.
"Intellectual Property Rights" has the definition ascribed to such term in Section 6.02.
"Invalidated Payment" has the definition ascribed to such term in Section 4.
"Partner Bank" shall mean the Banks who have agreed to accept payment requests from GITECH and related application services either directly or through the payment networks like Visa, Mastercard, National Payments Corporation of India, American Express, ICASHCARD and such other networks as authorized by Reserve bank of India
"Payment Cycle" Shall mean the Payment option provided by GITECH for settlement of Payout Amount, depending upon the risk level of your business. Currently GITECH offers a settlement cycle of T+1 and may change the same at its sole discretion or in a process as prescribed by the regulators.
"Payment Facilitating Services" has the definition ascribed to such term in Section 1.01.
"Payout Amount" means any amount due to Merchant from the customer pursuant to the transaction.
"Cash Limit" means an amount of your Payout Amounts that we hold in order to protect against the risk of Chargebacks, or any other risk, exposure and/or liability related to your use of the Merchant Platform, as well as to service requests wherein Customers are allowed to deposit cash at your outlet into their designated bank account.
"Restricted Activities" any breaches of our Fair Use Policy and any activity specified in Section 4.01.
"Trademarks" has the definition ascribed to such term in Section 6.04.
"Transaction" means any purchase between you and buyer/customer for which the buyer needs to make a payment to you as well as any payment made by you to the buyer / customer
"Transaction Data" has the definition ascribed to such term in Section 6.01.
"Transaction History" is the list of all transactions in your mobile app view for retail Merchants, where you can access, and view your Transactions, the same is extended to customers on a daily basis by email to their registered email address provided at the time of sign up to Merchant Platform
For the purpose of this Agreement the following words shall have the meaning ascribed to them hereunder:
Actions We May Take If we have reason to believe that there is a higher than normal risk associated with your Transactions, in particular if we believe you have breached the terms of this Agreement, we may take various actions to avoid Refunds, Reversals, Chargebacks, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:
The initial term of this Agreement shall commence upon successful registration on the icashcard.in/business website or Merchant mobile application or by physically signing this agreement and using the Merchant Platform or registration by an authorised representative or employee of GITECH on behalf of the Merchant and activation by GITECH for productive use (Activation Date). Thereafter this Agreement shall continue on until terminated as set forth herein.
Notwithstanding any other provisions in this Agreement, you may terminate this Agreement, without cause, by providing GITECH with two (2) days written notice in case of usage of the web api or mobile sdk, unless entered into an agreement otherwise. GITECH may terminate this Agreement, without cause, by providing you with 7 days prior notice. However, this will not affect GITECH's right to (i) suspend our services according to Section 5.01 or, (ii) terminate at any time this Agreement with cause, in case of an important cause pursuant to which you breach your duties cited in this Agreement rendering infeasible or considerably aggravate the continuation of our business relationship with you. In case of any other breach of this Agreement, we will terminate only after unsuccessful lapse of a reasonable prior notice to remedy the breach.
The Merchant Payment Service
GITECH provides Merchants with the ability to accept icashcard payments into its designated account through a website or mobile application or mobile phone from its customers who are using the GITECH Platform or website. GITECH, through the Merchant Platform extends the facility to GITECH users to payout funds to a bank account defined by you as legitimate payments for goods/services received. GITECH also provides Merchants with the access to its software and connectivity to its portal thereby allowing real-time secure data transmission and Facilitation of payments.
It should be specifically noted that GITECH is only providing a method of payment for the goods/services offered by you to your customers. At no time shall GITECH be held responsible for the delivery, delivery commitment, quality or quantity of goods/services offered by you to your customers. GITECH does not have any role or any part in the provision of goods/services by you to your clients. All issues in regards to delay in delivery, customer dis-satisfaction due to quality/quantity/delay in delivery shall exclusively be handled by Merchant and the Merchant is responsible for ensuring that the payment received is refunded or credited back to customer. GITECH shall however at all times be entitled to return all monies debited from any Icashcard wallet User account in case the Icashcard wallet User claims chargeback due to Merchant's deficiency in quality/quantity/delay in delivery of product or service. GITECH will then be entitled to claim the monies from the Merchant. You shall be required to indemnify us against any product or service or delivery issue raised by a customer.
At the time of your sign up as a GITECH Merchant, GITECH will collect information about you and your business, and confirm your identity in accordance with its "anti-money laundering" and "know your customer" requirements before you have full access to the Merchant Platform and disbursement of funds is possible. GITECH will notify you immediately when this mandatory process is completed. GITECH may let you create transactions before this process is complete. Any transactions you create before such time are subject to satisfactory completion of such process. Kindly review the KYC requirements here.
Based on the risk parameter ascertained by GITECH, an appropriate Payment Cycle will be offered to you. Currently GITECH offers an instantaneous Payment Cycle. GITECH reserves the right to change the Payment Cycle offered to T+1 or more, based on various reports it generates or if there is any change in the risk or as per RBI regulations.
How to receive payments
On successful completion of the registration and verification by GITECH, you will be able to receive payments into your designated account. You need to make sure that the details you have provided and entered are correct and you execute the agreement online or physically with GITECH.
Receiving payments, Bank Account and Payouts
GITECH will facilitate payment proceeds from an ICASHCARD Wallet User’s account to a Merchant Business Merchant’s bank account. Subject to the terms of the Agreement with GITECH, GITECH or it’s Partner entities(s) or Partner Bank(s)will facilitate credit payments to your Bank Account of all amounts due to you from your customers who are on GITECH Platform, minus any fees or other applicable charges if it is agreed that such deductions will be made upfront. The payment will be as per agreed Payment cycle. Based on the agreement between GITECH and any Partner Bank, the GITECH Platform may not facilitate transfer of decimal amounts (cents, paisa etc.). In all such cases, you will need to ascertain how the payments for your goods/services are to be rounded-off. You may choose to round-off the price for your goods/services to the nearest unit, though it is recommended to round it off to the nearest lower unit.
You must designate a bank account for the deposit of funds associated with GITECH's Facilitating of the Transactions. Your Bank and Bank Account must be able to receive the currency sent by the GITECH User.
GITECH will not be liable for any delays in receipt of funds or errors in the Bank Account entries caused by third parties, including but not limited to delays or errors by the partner/payment banks or your bank.
With prior notice, you can change your Bank Account by way of contacting GITECH's customer Merchant service and submitting the necessary documentation and information. This would be changed subject to verification of the same.
GITECH will also conduct verification check of the bank account and other details submitted by you at the time of registration, for which purpose you will be required to furnish certain documents as listed in this agreement. We may also ask you to furnish certain additional documents for verifications purposes. Nature of such documents, will be at our sole discretion.
You agree that we are only required to make commercially reasonable efforts to make sure that funds are credited to your Bank Account instantly. We will not be liable for any delays beyond our control or due to computer, network issues.
Chargeback and Refunds
A Transaction may become subject to a Chargeback even after settlement, or be invalidated for any other reason. If any of Merchant's Payout Amounts are subject to any such event then the Merchant is required to pay to customer and/or GITECH, as necessary:
You may issue refunds in relation to a Transaction ("Refund Transaction") by way of directly crediting a customer's bank account. Unless specifically approved otherwise by GITECH, Refund Transactions encompass the original amount and currency of the Transaction plus shipping cost, if any. Refunds will need to be made in the same currency as what was made by the customer. GITECH reserves its right to set-off any Refunds from future Payout Amounts if the same is not settled by you.
Security of your access, unauthorized transactions
You agree not to allow anyone else to have access to or use your password details and comply with all reasonable instructions we may issue regarding how you can keep your payment instrument safe.
You need to keep your personal details up to date. We may be unable to respond to you if you contact us from an address, telephone number or email account that is not registered with us.
You are required to take all reasonable steps to protect the security of the personal electronic device through which you access the Merchant Platform (including, without limitation, using pin and/or password protected personally configured device functionality to access the Services and not sharing your device with other people).
Statements / overviews
You may check at any time in your Merchant Business mobile app (for Merchants using the Merchant Business mobile app) or on the online account Online account (for Merchants using the online Merchant Business Account and who have registered through the icashcard.in/ website), all Transaction history and your processed Transactions, amounts settled to your Bank Account, and their respective status, and credit date. In case you need a permanent file, we can email the same to you and also offer your transaction overview for download, in later versions of the applications.